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Return Policy

Thank you for choosing Gmdcxj. We are committed to ensuring your satisfaction with every purchase. As part of our dedication to quality and customer care, we offer full customer and technical support, along with an industry-leading 60-Day Return Policy. We want to make your shopping experience as smooth and enjoyable as possible, which is why we have outlined the following details regarding our return and exchange process.

STANDARD RETURNS

We offer a 60-day return window from the date of purchase for most items purchased on gmdcxj.com. If you're not completely satisfied with your purchase, you may return the merchandise for a full refund, excluding the original shipping charges. Refunds will be issued based on the original form of payment used at checkout.

Please note that all returned items must be in "like-new" condition—this means the products should be unused, unworn, and in their original packaging, with all tags and labels still intact. We reserve the right to refuse returns if the product shows signs of wear or damage. 

RETURN PROCESSING

To initiate a return, simply follow these steps:

1. Contact Customer Support: If you wish to return or exchange an item, please reach out to our Customer Support team at Support@gmdcxj.com. We will guide you through the return process and provide you with the necessary instructions.

2. Return Shipping: As the customer, you are responsible for all shipping charges related to the return of the product, including the cost to ship the item back to us. Please make sure to use a trackable shipping service to ensure your return is received. Unfortunately, we cannot be held responsible for lost or undelivered return shipments.

3. Refund Processing: Once we receive the returned product and verify its condition, we will issue your refund. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have any concerns about the product or believe it arrived defective, please contact our Customer Support team immediately so that we can assist you with a return, exchange, or troubleshooting. We understand how important it is to receive a product in perfect condition, and we are here to make sure any issues are resolved promptly.

DEFECTIVE PRODUCTS

If you receive a product that you believe is defective, damaged, or faulty, please reach out to Support@gmdcxj.com as soon as possible. We will provide you with a return authorization and instructions on how to return the defective item for a full refund or exchange. We take pride in the quality of our products, and we’ll do everything we can to rectify any issues caused by a manufacturing defect or shipping error.

EXCHANGES

At this time, we do not offer direct exchanges through our online store. If you'd like to exchange an item for a different size, color, or model, we recommend returning the original item within the 60-day return window and placing a new order for the desired product.

CUSTOMER SUPPORT RESPONSE TIME

We strive to respond to all customer inquiries within 24-48 business hours. If you have not received a reply within this timeframe, please be sure to check your spam or junk mail folder, as sometimes our emails may be filtered there. Rest assured, our support team is working diligently to assist you and resolve any concerns you may have.

IMPORTANT REMINDERS

- Shipping Charges: Please remember that original shipping charges are non-refundable and will be deducted from your return refund.
- Condition of Returned Products: Products must be returned in "like-new" condition to be eligible for a full refund.
- Return Window: Returns are only accepted within 60 days of the purchase date.

We genuinely appreciate your business, and we want to make sure you are completely satisfied with your purchase. If you have any questions, need assistance, or want to initiate a return or exchange, please don’t hesitate to get in touch with us at Support@gmdcxj.com.

Thank you again for choosing Gmdcxj. We look forward to serving you and hope you enjoy our products for many years to come.